Legal
Buyer terms
How quotes, minimums, payment, shipping, inspection and returns work when you buy from us.
Last updated 9 October 2026
01|What these terms cover
These terms apply to every quote we issue, every purchase request you send through this site, and every order that follows, unless a written agreement between us says otherwise.
02|A request is not an order
Clicking Buy or Request quote sends us a request. Nothing is charged, nothing is reserved, and no stock is held. A deal exists only once we issue a written quote and you accept it.
03|Quotes and pricing
Prices are in US dollars per unit and exclude shipping, taxes, duties and brokerage unless the quote states otherwise. A quote holds for 7 days from the date we send it, and after that the price can move with the market.
04|Minimum order quantities
Each product lists its minimum order quantity. Orders below the minimum may be requoted or declined. Mixed pallets across models can be arranged — ask before you request.
05|Payment
Accepted orders are invoiced on a proforma invoice. Payment by wire, ACH or card, as agreed on the quote. Sourcing and shipping start once funds clear. No payment is taken on the website itself.
06|Lead times and shipping
Stock ships from our Delaware warehouse or our logistics facility in Dubai (DAFZA). We quote air, ocean or courier, and delivery windows are estimates, not guarantees. Risk passes to you when goods are handed to the carrier unless the quote says otherwise.
07|Import, duties and resale
You are responsible for import clearance, duties, taxes and your right to resell the goods where they land. We cannot ship to embargoed destinations or to parties under sanctions.
08|Inspection and claims
Check the shipment when it arrives. Tell us about shortages or visible damage within 3 business days with photos, and hidden defects within 30 days. After that the goods are accepted as delivered.
09|Returns
Wholesale goods are non-returnable unless we approve a return in writing, or the goods were mis-shipped or defective. Unapproved returns are refused, and approved returns may carry a restocking fee.
10|Warranty
Where the manufacturer offers a warranty, we pass the claim through to them. We do not give an independent warranty unless the quote says so in writing.
11|Authenticity
Goods are sourced through wholesale channels and described as new and sealed unless the listing says otherwise — open-box, refurb or bulk-pack items are labelled as such.
12|Liability
Our liability for an order is capped at the amount you paid for the goods that caused the loss, and does not extend to lost profit or other indirect losses.
13|Delays outside our control
Port closures, customs holds, sanctions, carrier failures and supply shortages are outside our control. Where they hit an order, we'll tell you fast and our deadlines move with them.
14|Governing law
These terms are governed by the law of the State of New York, USA, and disputes are handled in New York courts.
15|Questions
Anything here unclear — write to sales or support and we'll put it in plain language and, where it needs to change, in your quote.
Questions about this page?
Write to us and a person will answer — no ticket queue.